Ground Up Customer FAQ

Yes, you can sign up for our email or SMS list to get a discount on your first order, and you'll always receive free shipping on orders over $75!

Check out our Promotions page for all current discounts. If you're a big Ground Up fan, consider joining our Butterbassador ambassador program for special discounts and free nut butters.

You can! After you add an item to your cart, there is an empty text box that says “leave a note with your order”. In that box, you can add your gift note. And if you forget, no worries! Just send an email to customercare@grounduppdx.com with your order number and the note you’d like added.

We don't include invoices or receipts with orders, so you're all set.

As long as your package hasn’t been shipped out yet, we can cancel or modify the order. Just send an email to customercare@grounduppdx.com with your order number and the changes you’d like us to make.

Yes, as long as the package has not been shipped out yet, we can change it. Email customercare@grounduppdx.com with your order number and the correct address.

If you entered the wrong billing address, as long as the payment was processed, it’s not an issue.

Orders flagged with a high fraud risk in our Shopify storefront will not be fulfilled. If your order is flagged, we will cancel it, send you an email notification, and work with you to place a new order if you'd like.

We're sorry! Please email us at customercare@grounduppdx.com or call us at 503-477-8892 and we'd be happy to help.

We currently ship within the U.S. only. We hope to offer international shipping in the future!

Your order should ship within 3-5 business days. Our team operates on a 4-day work week and is closed on Fridays, so orders will not ship on that day. Find more information on our Shipping and Returns page.

Unfortunately, we are unable to do this. If you have a special request, email customercare@grounduppdx.com and we will do our best to help.

All sales are final and we cannot accept returns or exchanges. If you're unhappy, please email customercare@grounduppdx.com and we'll do what we can to help.

We're so sorry! Email customercare@grounduppdx.com with your order number and a photo and we'll take care of you.

We're sorry about that! Email customercare@grounduppdx.com with your order number and we'll get the correct products shipped out to you.

Yes! Our Flavor of the Month Club is a monthly subscription where you get first access to our seasonal flavors before they're released to the public! Every month, you'll get 2 jars of nut butter delivered straight to your door: one seasonal flavor (always a surprise!) and one flavor from our classic lineup (of your choosing).

Of course! You can choose from our 3-Month or 12-Month Prepaid Subscriptions.

If you have a Monthly Subscription, yes. You can cancel or pause at any time by logging into your subscription portal. You can also change your classic flavor or add items to your order. If you have a Prepaid Subscription, we are unable to make changes.

Shipping is included in prepaid subscriptions. For the monthly subscription, shipping is an additional $8 per month.

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• All limited-edition flavors are dairy-free and gluten-free, but we cannot accommodate individual allergen requests beyond that.
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All Flavor of the Month orders ship on the 5th of the month, before we release the limited-edition flavor to the public. Your card is charged on the 1st, and new subscribers must join by the 3rd to be included that month.

Reach out to us at customercare@grounduppdx.com or call (503) 477-8892 and we will help you out!

Our customer care team is available by email or phone during business hours, 9 am - 5 pm PST from Monday through Thursday. We do our best to get back to you as soon as possible, but certainly within 1-2 business days.

Buying our products is truly the best way to support! The more jars that we sell, the more hours we are able to provide for our team, and ultimately the more women we are able to employ. If you're looking for a way to make an ongoing contribution, consider joining our Flavor of the Month Club! Thank you for supporting our mission of providing job skills to women overcoming adversity.

You can find our products in many stores across the U.S., including Sprouts, Whole Foods (in select regions) and Target (in select regions). Check out all the stores that carry our products on our Find Us in Stores page.

You have several options! You can order online and select Local Pick-up to avoid shipping costs or you can use our Store Locator to find us in a store near you. You can also shop our products at several farmer’s markets in the Portland area — find a list on our Events page.

You can learn more about how to partner with us on our Wholesale Partner page.

You can! Learn more Meaningful Gifts page.

Yay - we love collabs! Send us an email at marketing@grounduppdx.com or DM us on Instagram (@grounduppdx) and our team will be in touch to discuss further.

Thank you for loving Ground Up and wanting to support us by becoming an ambassador! Our brand ambassadors are called Butterbassadors, and you can learn more about joining that program here.