We're Hiring: Operations Manager

We’re looking for a supreme multi-tasker and passionate people person who is looking for the opportunity to get experience at a fast-growing social enterprise and to problem solving at a fast growing company.

About Us: Ground Up PDX is a small-batch nut butter company that employs womxn overcoming adversity to provide them with job skills and training to get back on their feet. We produce peanut-free, honey-sweetened nut butters in flavors such as Cinnamon Snickerdoodle and Coconut Cardamom with chia seeds. Our products are sold in New Seasons, Whole Foods, Fred Meyer, and other PNW retailers, along with significant business through ecommerce.

As our Operations Manager, you are a leader who loves building community and will be responsible for managing the day-to-day operations of the Ground Up production Kitchen and Warehouse. You pull together all of the pieces of the puzzle, from online orders to wholesale pallets to production to staffing – you have insight into it all and help to ensure it’s all running smoothly. This is a full-time, salaried role based in Portland, Oregon at our HQ site.

EXEMPT Position, 8:30-5, MON-FRI

Benefits: Paid Holidays, PTO, Healthcare Reimbursement

Responsibilities include:

  • ORDER MANAGEMENT & FULFILLMENT
    • Supervise the fulfillment of all orders leaving the warehouse, including wholesale, grocery, pallet orders, corporate gift orders and online orders in a timely and accurate manner
  • CUSTOMER COMMUNICATION
    • Work with online and wholesale customers to communicate delivery dates, send invoices and confirm orders
  • DISTRIBUTOR COMMUNICATION
    • Manage distributor relationships 
    • Manage chargeback inquiries
    • All freight communication
  • WAREHOUSE EFFICIENCY
    • Oversee warehouse operations, including shipping, labeling, wholesale order fulfillment, grocery orders, pallet orders, supply ordering, tasting, flight creation, etc.
    • Oversee Warehouse team, including delegating daily tasks 
    • Ensure warehouse organization and cleanliness
    • Maintain adequate stock of warehouse supplies 
  • PRODUCTION PLANNING
    • Work with Director of Operations and Assistant Operations Managers in planning and organizing the weekly production schedule 
    • Review production forecasting, inventory, product launch schedules and special promotions on a weekly basis. Adjust production plan as necessary,
    • Conduct frequent inventory counts for product and supplies
    • Lead production planning meetings with other stakeholders
    • Procurement of all Raw Materials
  • OVERSEE PRODUCTION PROCESS 
    • Maintain orderly and prioritized workflow of operating procedures
    • Operate and assemble production machinery and train others how to do so
    • Forecast production
    • Coordinate team and operations to ensure that daily production goals are met or exceeded
    • Determine weekly production schedule, based on sales forecast
    • Work with Assistant Operations Manager to order supplies, forecast raw materials and negotiate contracts and pricing
    • Ultimate goal of lowering our COGS and ensuring we’re operating as efficiently and cost-effectively as possible
    • Maintain accurate inventory counts available across all selling channels 
  • TEAM MANAGEMENT
    • Manage our Warehouse and Production teams (approx. 12 people) 
    • Oversee staffing, training, scheduling, and employee communication and performance evaluations
    • Create staff schedules for warehouse and production team
      • Work with Assistant Operations Managers on weekly staffing. Assign schedules and tasks to kitchen crew members and warehouse crew members. Ensure adequate scheduling of staff to meet production needs 
    • Supervising warehouse team to ensure that they are meeting goals and expectations
    • Train new team members on warehouse procedures and tasks
    • Monthly performance evaluations with each employee with a focus on professional development
    • Partner with the Director of Operations as a communication point between our Operations Team and our Co-Founders
    • Play a large role in cultivating positive team culture
  • QUALITY CONTROL & TASTE
    • Develop workflow policies and procedures that improve efficiency without compromising safety or quality
    • Responsible for the quality control aspects of raw materials and finished products through active sampling
    • Develop workflow plans for product inspection and follow up with the appropriate channels when mistakes are found
  • KITCHEN SANITATION & FOOD SAFETY
    • Attend trainings on kitchen sanitation and protocol to stay up to date with current requirements and regulations
    • Maintain high standards of quality and kitchen sanitation in line with regulatory agencies
    • Knows, understands, communicates and facilitates a safe work culture, ensuring compliance with all company safety/environmental and housekeeping policies
    • Ensure sanitation practices and record keeping are maintained to hygenic food safety regulatory expectations
    • Update HACCP plan according to production changes
  • PROBLEM SOLVING
    • Proactively address any issues that might arise (e.g. missing pallet, inventory storage, absent employee, etc.)
  • REPORTING & METRICS
    • Partner with Director of Operations to track operational KPIs

Skills:

  • Supreme multitasker who strives working in a high pressure environment with deadlines
  • Must be adaptable and open to unforeseen changes
  • 1-3 years of leadership + management experience required
  • Must have had experience with manufacturing + production facility
  • Must be able to lift 25lbs and stand on your feet for 8 hours per day
  • Must be proficient in excel
  • Must be a problem solver
  • Forklift Certified
  • Ideal candidate brings experience working with diverse population

Start Date: ASAP

Location: 657 SE Yamhill St. Portland, OR 97214

Application: Please email resume and a letter of interest to hiring@grounduppdx.com as soon as possible.

At Ground Up, we maintain an open hiring policy and aim to create and cultivate a community that is diverse across race, gender, sexual orientation, age, religion, identity, experience, and perspective— where every employee feels supported to apply their whole self to our collective mission.