A quick guide to shopping safely and making sure you're buying from the real Ground Up
Last updated: August 11, 2026
We’ve recently noticed an increase in websites pretending to be Ground Up Nut Butters. Some of these sites are nearly identical copies of our website, using our branding, product photos, and even our language to make them look legitimate.
We know how frustrating — and confusing — this can be. So we wanted to put together a quick guide to help you spot a fake Ground Up site before you place an order.
When in doubt, remember: if you’re shopping for Ground Up, the only website we operate is [grounduppdx.com].
Here are a few things to look out for:
1. Check the website address
Before entering your information, look at the URL in your browser. Scam sites often use website addresses that are slightly different from the real thing — adding extra words, letters, numbers, or unusual domains to make the site look legitimate.
The official Ground Up website is:
If you're ever unsure, don't click through a suspicious ad or link. Instead, type our website address directly into your browser or access it through our official social media accounts.
2. Compare the Price, Product Names & Details
Our jars typically range from $12–$20 depending on the product and size. If you find Ground Up products being sold for around $5 a jar, that's a major red flag. Scammers often use unrealistically low prices to make their sites look like a great deal and encourage you to purchase quickly.
Fake sites may also take real Ground Up product names and add completely made-up phrases to them. For example, you might see a legitimate flavor name paired with wording we've never used, such as “Snickerdoodle Nut Butter – Artful Summit Butter Assortment.”
If the product name, price, or description looks unfamiliar, take a moment to verify it on our official website before purchasing.
3. When in doubt, come straight to us
Still not sure if a website, promotion, or product is legitimate? We're always happy to help.
Before purchasing, you can reach out to our team through our official website or our verified social media accounts and we'll help you determine whether what you're seeing is actually from Ground Up.
And if you come across a website pretending to be Ground Up, please let us know. Reporting these sites helps us take action and helps protect other customers from falling for the same scam.
Already Placed an Order on a Fake Ground Up Website?
If you’ve already placed an order and are now wondering whether the website was legitimate, don’t panic — but act quickly.
If you believe you purchased from a fraudulent website pretending to be Ground Up, we recommend:
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1. Contact your bank or credit card company.
Let them know you believe the transaction was made through a fraudulent website and dispute the charge as fraud. Your bank or card issuer can walk you through the next steps.
2. Keep an eye on your account.
Check your bank or credit card statements for any other unfamiliar charges. If you see anything you don't recognize, report it to your financial institution right away.
3. Do not contact the fake website or provide additional information.
If you've already given a fraudulent site your payment or personal information, avoid providing them with any additional details.
Refunding an Order Place on a Fake Ground Up Website
We unfortunately aren't able to refund, cancel, or provide order support for purchases that were not made through our official website. We know this can be frustrating, and we truly wish we could help more directly. Your bank or card issuer is the best place to start when disputing a fraudulent charge.
If you're unsure whether your order was actually placed with Ground Up, reach out to us before taking further action and we'll do our best to help you determine whether we have your order in our system.
When in doubt, check your order confirmation and make sure it came from Ground Up's official website and customer service channels.
One last reminder
Some of these fake websites go to surprising lengths to appear legitimate. They may even publish our real phone number, business address, and customer care email address — information they've copied directly from our website.
So while familiar contact information can feel reassuring, it is not proof that you're shopping on the real Ground Up website.
Always check the website URL, product details, pricing, and overall site experience together before placing an order.
You can shop Ground Up safely by always starting at our official website: grounduppdx.com
Thank you for looking out for yourselves — and for helping us look out for our community, too. 💛
— Caro + Julie & the Ground Up team
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